Platform Service Degradation - Studio Slow Performance
Jul 11, 21:32 UTCMonitoring - Studio performance has now been restored and all functionality should be available. We will be placing these services under monitoring for now.Jul 11, 21:21 UTCUpdate - We...
View ArticleEU Communities - Campaign Send Service Disruption
Jul 23, 11:47 UTCMonitoring - Queued campaigns are now successfully being delivered and we are currently monitoring the issue.Jul 23, 11:42 UTCInvestigating - We are investigating a potential service...
View ArticleScheduled Software Release - August 6th, 2024 19:00-22:00 PDT / August 7th,...
THIS IS A SCHEDULED EVENT Aug 7, 02:00 - 05:00 UTCJul 22, 15:29 UTCScheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during...
View ArticlePlatform Service Degradation - Studio Email Alias Error
Aug 7, 19:45 UTCResolved - A hotfix has deployed which has been verified to correct the underlying behavior of the author alias reverting on campaign drafts. Marking all components fully operational...
View ArticleEU Database Maintenance - August 13th, 2024 20:30-22:00 PST / August 14th,...
Aug 14, 05:00 UTCCompleted - The scheduled maintenance has been completed.Aug 14, 03:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 14,...
View ArticleIntermittent unavailability issues are being experienced for both Studio and...
Aug 23, 15:35 UTCResolved - A fix was put in place and the service disruption to the platform has been resolved. Thank you for your patience whilst we carried out our investigation. Please contact...
View ArticlePlatform Service Unavailable - US Web Experience and Studio
Aug 28, 20:06 UTCMonitoring - Moving platform incident in to a monitoring state. There has been no further recurrence of the service disruption to the web experience endpoint. A software hot fix has...
View ArticleScheduled Software Release - September 3rd, 2024 19:00-22:00 PDT / September...
THIS IS A SCHEDULED EVENT Sep 4, 02:00 - 05:00 UTCAug 27, 08:58 UTCScheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during...
View ArticleOut of Band Integration Patch Release August 30th 12:00 - 13:00 PT (1 hour)
THIS IS A SCHEDULED EVENT Aug 30, 19:00 - 20:00 UTCAug 29, 17:25 UTCScheduled - During this time we are pushing out a change that will ensure seamless Google Drive integration following session token...
View ArticleThird Party Service Provider Maintenance September 2nd 7:00 am UTC - 07:30 am...
Sep 2, 07:30 UTCCompleted - The scheduled maintenance has been completed.Sep 2, 07:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 31, 15:11...
View ArticlePlatform Service Degradation - Some Users Unable To View Or Edit Studio...
Sep 4, 17:01 UTCMonitoring - The proposed fix has successfully been deployed in the production environment. Please notify our Customer Support team if any issues persist.We will now be placing the...
View ArticleScheduled Infrastructure Update - September 24th 2024 16:00-18:30 PDT / 23:00...
THIS IS A SCHEDULED EVENT Sep 24, 23:00 UTC - Sep 25, 01:30 UTCSep 5, 10:20 UTCScheduled - In order to provide you with the best service possible, we are planning to update and apply relevant patches...
View ArticleUS Web Experience is currently unavailable
Sep 18, 00:43 UTCResolved - All affected endpoints have remained stable and available. This incident is now resolved.Sep 17, 18:09 UTCUpdate - We are continuing to monitor for any further issues.Sep...
View ArticlePlatform Service Degradation - EE Shortcuts and Assistant Intermittently...
Oct 1, 21:19 UTCMonitoring - We have restarted the offending backend service to restore the affected functionalities. Shortcuts and the Assistant are now available.We will place these services back to...
View ArticleScheduled Software Release - October 15th, 2024 19:00-22:00 PDT / October...
THIS IS A SCHEDULED EVENT Oct 16, 02:00 - 05:00 UTCSep 30, 12:52 UTCScheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during...
View ArticlePlatform Service Disruption - SSO users can't log into Studio
Oct 14, 18:20 UTCMonitoring - The reported issue has been mitigated, and Studio is now available via SSO.We will place the impacted services under monitoring for now.Oct 14, 18:13 UTCIdentified - We...
View ArticleScheduled Software Release - November 12th, 2024 19:00-22:00 PST / November...
THIS IS A SCHEDULED EVENT Nov 13, 03:00 - 06:00 UTCOct 28, 15:37 UTCScheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during...
View ArticlePlatform Service Degradation - Some Platform Emails Not Being Delivered
Nov 4, 23:24 UTCMonitoring - This issue has now been mitigated, and any emails that had not been delivered should now be hitting their user endpoints.We will place the impacted services under...
View ArticleEU Scheduled Platform Maintenance - November 19th 2024 19:00-22:00 PST /...
THIS IS A SCHEDULED EVENT Nov 19, 03:00 - 06:00 UTCNov 5, 19:27 UTCScheduled - In order to provide you with the best service possible, we are planning to perform a Firstup platform maintenance that...
View ArticleUS Scheduled Platform Maintenance - November 23rd 2024 13:00-16:00 PST /...
THIS IS A SCHEDULED EVENT Nov 23, 21:00 UTC - Nov 24, 00:00 UTCNov 8, 16:39 UTCScheduled - In order to provide you with the best service possible, we are planning to perform a Firstup platform...
View ArticlePlatform Service Degradation - Intermittent Studio Slow Performance
Nov 16, 02:03 UTCResolved - All impacted Firstup platform endpoints have remained stable and fully available.This incident is now resolved.Nov 13, 20:01 UTCMonitoring - The hotfix for the campaign...
View ArticleEU Scheduled Platform Maintenance - November 19th 2024 19:00-22:00 PST /...
Nov 20, 06:00 UTCCompleted - The scheduled maintenance has been completed.Nov 20, 03:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 19,...
View ArticleNovember 23rd database maintenance window exceeded.
Nov 24, 00:00 UTCResolved - Service restoration did not occur within the expected window.
View ArticleScheduled Software Release - December 10th, 2024 19:00-22:00 PST / December...
THIS IS A SCHEDULED EVENT Dec 11, 03:00 - 06:00 UTCNov 25, 18:06 UTCScheduled - In order to provide you with the best service possible, we are planning a consolidated product software release during...
View ArticleEmail Deliverability Service Disruption
Dec 19, 23:07 UTCResolved - No further errors have been observed for email sent to Proofpoint MX endpoints and we do not see evidence of widespread unsubscribed users. Marking incident as resolved, and...
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